Restaurant Manager Responsibility餐厅经理职责_restaurant餐厅用语

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Restaurant Manager Responsibility

餐厅经理的工作职责

Report to: General Manager总经理

Position Overview: Management of the day to day operation of F&B Department, Telephones, and Night Audit functions, plus liaison with Kitchen Department.Ensuring that service standards are maintained in these areas, profitability maximized and customer’s needs met.管理餐饮部日常运营,与厨房部密切合作以保证各部分的服务标准,利润最大化和满足客人需求。

Responsibilities:

ü Management of the F&B Department operation to achieve a reputation as a market leader in individualized customer focused service in the Restaurant locality.管理餐饮部的运营以达到市场领先地位。

ü Responsible for marketing and sales activities during the period of pre-opening and operation to maximize the effect of Restaurant’s brand and earnings.负责餐厅的销售以及市场推广活动,使酒店的品牌效应以及收入最大化。

ü Effective supervision of all guest arrivals and departures, follow set procedures and are customer focused.有效的流程管理以确保所有客人的登记和结账都符合规定程序,并关注客人感受。ü Deal with guests’ complaints and accumulate experience.Encourage the team to achieve total customer satisfaction.处理客人投诉并总结经验,在团队内推广并达到客人完全满意。

ü Establish in conjunction with the General Manager financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.建立本部门与总经理的财务目标的结合,达到收入、花费和市场占有率的目标达成。ü Effectively leading and motivating all department staffs.有效地领导和激励部门所有员工。

ü Establish on-going On Job Training Programs within the department.建立持续的部门技能培训

Requirements:

ü Be proactive, detail-oriented, and strong service awarene.积极主动,细节导向和良好的服务意识。

ü English proficiency with excellent communication skills.出色的沟通技能和英语口语水平。

ü Good management skill and leadership.良好的管理技巧和领导能力。

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