FO048 Now Show Policy由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“王帅文艾伦秀中文字幕”。
To ensure the proper follow-up of no-show and that no-show fees are charged and payment received according to hotel policy to minimize the risk of no-shows
本制度用于规范未抵预订的跟进以及费用的收取和支付以便最大限度的降低风险
1-The following points have to be formally defined as part of the hotel no-show policy:
-The latest time after which reservations are no longer guaranteed(to be
mentioned in the general sales terms and conditions, whatever the client segment concerned)
-The terms and conditions of invoicing must be specified according to the type of
service provided(room only, room & breakfast, complete stay, etc)
-The invoicing criteria must be defined(systematic invoicing, individual invoicing
according to special conditions;people authorized to make invoicing decisions, etc)
1-酒店的未抵预订制度应明确以下几点:
-明确取消预订保证的最后时间(参阅一般的销售条款)
-根据服务项目来开发票(房费, 房费及早餐和所有费用等等)
-明确发票的种类(根据不同分为系统开票, 根据项目分别开票;确定开发票的权力人)
2-All no-show charges should be posted through Front Office system under Room other revenue and balanced as debtor.However, no-shows are not included in the calculation of the Occupancy Rate.所有预订未抵费用的收取应通过前台系统记入房务部杂项收入, 预订未抵费用不计入住房率及占房收入
3-6 pm releases are to be left as no-shows
下午六点前未到将被视为预订未抵
1-A system-generated No-show report should be printed out by Night Auditor on daily
basis and sent to Reservations Manager(or any person in charge)for subsequent follow-up.夜审员应根据当天的情况每天打印出系统生成的预定未抵报告，并送交预定部经理（或相关负责人）以便于跟进
2-Reservations Manager(or any person in charge)should:
-Check the booking is not a duplicate
-Check any applicable paperwork to ensure the booking date was correct
-Contact the guest(or the person who made the reservation)to see if there was a
reason for the guest failing to check-in that would prevent a no-show fee to be charged.If the booking was entered in a wrong date, to ensure that booking is amended;if the booking is for a multiple night stay, to ascertain whether the booking is to be held for the remaining nights.-Ascertain whether the guest(or the person making the booking)was advised that
a no-show fee may be incurred if the guest failed to arrive without notifying the hotel
-If booking was made through a travel agent, ascertain if the guest has prepaid the
agent for the accommodation(in which case it would have been the agent’s responsibility to advise the guest of the hotel’s no-show policy)so the agent should be invoiced for the prepaid accommodation
3-预定部经理（以及相关负责人）的职责包括：
-确保预定不是重复预定
-检查所有记录确保预定时间的准确性
-和客人联系（或是联系预定房间的人）看客人是否有其他原因无法按时
入住，这样可以避免客人因此被收取相关费用。若订房时间有误，则应
及时修正；若是多晚住宿，要和客人确定是否需要保留预订
-明确提醒客人或是预定人，若客人在没有通知酒店的情况下不能按时住
酒店将要收取预定未抵的费用
-和订房的旅行社确认客人是否已经给旅行社预付了住宿费，（旅行社有责
任让客人明白酒店的预定未抵制度）,预付住宿的发票应开给旅行社
4-Director of Sales and Resident Manager and/or General Manager should acknowledge
any subsequent decision over charging or not any daily no-shows.任何关于该项制度中规定的费用收取都应经过销售总监和驻店经理或是总经理的认可
5-If no-show charge applied, procedure should be as follow:
-The guest(or the person who has made the reservation)must be advised that a
no-show fee will be charged
-A note should be put on the reservation regarding who was advised of the
no-show charge together with any other information that may be needed at a later date
-“No-show charge” mention should clearly be stated on subsequent billing
若收取未抵预订费用，那么其具体的操作程序如下：
必须告知客人或预定人酒店会收取未抵预订的费用
预订上应注明谁被告知了预订未抵收费政策及其它日后所需的相关信息
在账单上明确显示该项费用为预订未抵费用以提醒客人
7-At month-end, Reservations Manager should prepared a monthly No-show Summary
(cf.attached format)to ensure the proper follow-up of no-shows(total No-shows to be equal with system-generated report);such report should be certified by Financial Controller and Resident Manager/General Manager
月底预定部经理应准备一份关于未抵预订的月度报告确保跟进事宜(总的未预订未抵数应和系统报表相符合)，该报告应由财务经理和驻店经理或是总经理确认
Applicable Departments 使用部门:Front Office 前厅部/S&M 销售部
