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ANSWERING BAD NEWS LETTERS/MESSAGES
I am sorry to hear about the tragic news.[Responding to the BAD NEWS – sort of buffer – answering = expreing sympathy]
Of course, you shall take some time off.I understand you will be leaving tomorrow for [hometown].I look forward to welcoming you back into the office on [date].[TARGET]
If you need further help, please don’t hesitate to call on me anytime.Again, I am deeply sorry for your lo.[CONCLUDING ST]
Bad news letter
Re:
Dear Ms.[name]
[buffer] Concerning the signature of the purchasing agreement, I am unable to attend our meeting.[bad news]
[apology + target]I am sorry/I regret that I must ask you to postpone our meeting from [date/time] to
[date/time].[reason] In fact, I have another unexpected appointment on that day with an important client.Again, I am deeply sorry for this last-minute request.I look forward to meeting you…
Sincerely,
