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1.称呼和结束句：Dear SirYours faithfully Dear MadamYours faithfully Dear SirsYours faithfully Dear MadamYours faithfully Dear MadamYours faithfully Dear Ms BrownYours sincerely Dear MrMithYours sincerely
2.介绍这封信的背景：
With reference to:
With reference to your advertisement in the Times of 12th December,…
With reference to your phone call today,…
3.解释写信原因：
I am writing to…
I am writing to confirm the arrangement.I am writing to enquire about the price and discount of your products.I am writing to inform you that we have sent your goods on July 21.I am writing to apologise for the delay of the goods.4.提出要求：
I would be grateful if you could send me a catalogue.I would appreciate it if you could deliver them as soon as poible.Could you poibly give a presentation at the annual sales conference?
5.表示感谢
Thank you for…
Thank you for your telephone call today.Thank you for sending the catalogue to me.6.随信寄去的材料
Please find enclosed a cheque.I am enclose a price list.We enclose a brochure.7.表示道歉
I am sorry that our cashier charged you too much.I apologize for not attending the meeting.I am sorry for not replying to your letter.8.确认某事
I am pleased to confirm the booking of the conference room on Monday ,March 3—5.I can aure you that we can deliver the goods by the required date.9.讲述不好的消息
Unfortunately, the handles of the teapots were miing.I am afraid that only two of the ten microphones can work.10.结束一封信
Thank you for your help.Please contact us again if we can help in any way./ you have any questions.I look forward tohearing from you soon./meeting you./ seeing younext Friday.
