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VII.Writing(15% x2 =30%）
25.Composition（1）
Situation;
You are Zhanglin, sales manager of Lod Company, 56 Changan Street, Beijing,Tel: 010一88698234.You want to introduce your products to Mr.Gaojun, 123of N0.4 Street, Shenyang.There are over 800 colors and patterns to choose, andfrom Nov 5，2004 a 24一hour 20 percent off sale on all clothes are given to allthe new customers.Task: Write a sales letter with the given information.26.Composition(2)
Situation;
You ate Kitty Lu, the Aistant Manager at Lord’s Booksellers.Your bo，Lou-ise Harrison, says to you，“We have received some complaints recently aboutcustomer service.I want you to write a report on staff attitudes, general behaviorand job satisfaction.I’d like the report as soon as poible so that we can im-prove the situation.”
Task: Write the appropriate report including any relevant information.答案：Ⅶ.Writing(15％x2 =30%〕
25.Composition（1）
LOD
Changan Sneer
Beijing
(010)88698234
Nov 5,2004
Mr.Gaojun
123#, No.4 Street
Shenyang
Dear Mr.Gaojun,We learned through a mutual busine aociate that you might be interested in some of our products.Lod Company bas been in busine for more than 25 years and handles many kinds of clothes.Over 800 patterns and colors are available for you to choose.And our products are reliable in qualities.You can also enjoy 20 percent discount when you
choose to buy our clothes now.And it is our pleasure to serve for you 24 hours per day from Nov 5.If our line of busine matches your needs, please feel free to call or write us We would be most happy to aist you in any way we can.Sincerely yours
Zhanglin
Sales Manager
26.Composition(2）
Report on Customer Complaints
Terms of reference
Louise Harrison has asked for a report on what the staff believe to be the causes re-cent customer complaints about the service they have received.Proceedings
I discued with various members of staff their feelings towards the company andtheir jobs.Findings
1.Many staff are diatisfied because they have not bad a pay rise due to reces-sion.2.Some members of staff have not bad training since they started working for thecompany.3.Staff are finding that the company does not stock as many books as usual andthat customers are requesting many tides that are not in stock.4.The supervisor was not replaced when be left last year and the staff do not haveclear instructions regarding breaks, staff benefits and who to ask if they havequestions
Conclusions
There seem to be a few reasons for staff diatisfaction or confusion which might becausing customers to complain about service.Recommendations
I recommend that we arrange for staff training and either promoting or finding a suit-able supervisor.Kitty Lu
April 15，2005
