酒店英语及英语口语面试（材料）由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“外企面试英语口语测试”。
酒店管理英语词汇
1、酒店管理英语词汇-客房状况术语 酒店管理英语词汇（1）
Room Status房间状态Clean干净Dirty脏Vacant：空的VC Vacant Clean干净的空房，即OK房，可直接出售，安排客人入住 OCO ccupied Clean干净的住房或干净的占用房 VD Vacant Dirty脏的空房
ODO ccupied Dirty未打扫干净的住房 D/L Double Locked Door双锁的房间 酒店管理英语词汇（2）
GRS Guest Refused Service客人拒绝服务 C/I check in入住的房间 C/O Check Out离店的房间
VIP Very Important Person非常重要的客人 DND Do Not Disturbed请勿打扰 OOO Out of Order严重坏房 OOS Out of Server轻微坏房 Discrepant Room矛盾房 酒店管理英语词汇（3）Sleep out:外宿房
Skipper:未结帐即离房，逃帐房
Light luggage room只带有少量行李的客房 No luggage room无行李房 Occupied：占用的，有人住
Reservation statues预订状态Arrivals预抵； Arrived已到店Stay Over在店Due Out预离；
2、酒店管理英语词汇-房间类型（ROOMTYPE）术语： 1)床具种类
单人床（Twin-size Bed）；
双人床（Double-size Bed）：包括大号双人床（Queen-size Bed）和特大号双人床（King-size Bed）隐蔽床（Murphy Bed）婴儿床（Baby Bed）
加床（Extra Bed）Rollaway Bed 2)客房类型
单人间（Single Room）；
标准间（Standard Room）：放置两张单人床，我国饭店的大多数客房属于这种类型；
大床间（Double Room）：该房间放置一张双人床，一般适合夫妻或商务客人使用；新婚夫妇使用时，称“蜜月客房”；
三人间（Triple Room）：一般是房内放置三张单人床，供三位宾客同时入住，属经济房间。目前在中高档饭店中此类房间极少，多以在双人间加一张折叠床的方式来满足三人同住一间客房的要求； 套房（Suite Room）： 普通套间（Junior Suite）豪华套间（Deluxe Suite）立体套间（Duplex Suite）总统套间（Presidential Suite）
特殊客房：如残疾人客房（Handling Room）
内景房（Inside Room）外景房（Outside Room）角房（Corner Room）连通（Connecting room）相邻房（Adjoining Room）
3、酒店管理英语词汇-酒店房间用词
欢迎卡：Welcome card 订房凭证：Voucher交接本：logbook 信封：Envelope房卡钥匙：Room key安全保管箱：Safe Deposit Box blanket毛毯bowl厕盆bureau衣屉柜couch(sofa)bed长沙发床crib婴儿床Curtain窗帘Cushion椅垫door门do叮mat门垫
double bed双人床drapery帘子dreer梳妆台floor wax地板蜡 foam一rubber mattre乳胶垫folding bed可折合床foot一rest脚凳 furniture epolish家具擦光油hat rack帽架headboard床头架 liquid Soap液体肥皂mattre床垫mirror镜子 pillow枕头pillow Case枕套arm Chair有扶手的椅子
bath rugand brush（放在浴室门口的）地毯和洗澡刷子bath一room浴室 bathtub浴缸bed床bed pad床垫子bedstead床架
bedspread床罩bench长凳quilt棉被Sanitaryreceptacle有盖垃圾箱 sheet(S）被单shower花洒Single bed单人床sofa沙发 Stool凳子table& chair桌椅upholstery室内装饰品
tile floor(bath,wall）瓷砖地板（浴池、墙壁）wardrobe衣柜
washbasin洗脸盆wastebasket字纸篓window窗windowsill窗台safety deposit保险箱honor able guest贵宾satisfaction满意
service服务 tourist游客match火柴
4、酒店管理英语词汇-常用术语介绍
房务部：Rooms Division前厅部：FOF rontOffice客房部：HSKPHousekeeping F&BFoodandBeverage大堂副理：AistantManager前台：FrontDesk 接待处：Reception/Check-in收银处：Cashier/Check-out领班：Captain主管：Supervisor班次负责人：ShiftLeader商务中心：BusineCenter电话总机：SwitchBoard接线员：Operator预订处：RoomReservation礼宾服务处：Concierge金钥匙：GoldenKey行李生：Bellman迎宾员：Doorman
酒店英语口语面试 “work experience” is the type of work you've done in the past.If you haven't started working yet you can say “Right now I'm still a student.” or “I'm a recent grad and Ihaven't started working yet.” In the second sentence, “recent grad” is short for “recent graduate” and means that you have just finished school.酒店英语口语面试（1）：请告诉我你过去的工作经验，工作经验就是你过去所做的工作。如果尚未开始工作，就可以回答“Right now I'm still a student.”（现在我还是个学生。）或者说“I'm a recent grad and I haven't started working yet.”（我刚刚毕业，还没有开始工作。）“recent grad”是“recent graduate”的缩写，意思是刚刚毕业。
Second One: What's your greatest weakne? This is a popular question that western employers like to ask to make candidates nervous!In fact, they ask this to know how you respond to a difficult question.You shouldn't answer by telling your greatest weakne since you might not get the job!Instead, you can tell them something that isn't directly related to the job position.酒店英语口语面试（2）：你最大的缺点是什么？西方老板特别爱问这个问题，让面试者感到很紧张。事实上，他问这个问题是看你对棘手问题的反应。你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。相反，你可以告诉他们一些与工作不直接相关的事情。Third One: Why do you feel you are qualified for this job? This question is a good opportunity to brag a little bit.You should talk about some extra skills you have that maybe wasn't included in your resume, or talk about your greatest strength in more detail.酒店英语口语面试（3）：你为什么觉得自己胜任这份工作？这时候你要充分发挥你的“自夸”本领。你可以讲述一些简历资料里面没有包括的技能；或者是再详细强调一下你的特长。Fourth One: What kind of salary did you have in mind? Salary is how much money you earn, usually per year.When asked this, it's best to answer with a salary range or approximation and not an exact figure.This shows that you are familiar with the industry if you know what the approximate salary should be.酒店英语口语面试（4）：你期望的薪水是多少？“salary”就是你赚多少钱，通常是年收入。回答这个问题时，最好说出一个大致范围，而不是一个确切的数字。如果你能说出这个工资范围，那就说明你对此行业非常了解。
Fifth One: If hired, when could you start work? When answering this it's best not to say you can start right away.This might make you seem very desperate for a job.A safe answer would be “I can start at the beginning of next month.” 酒店英语口语面试（5）：如果雇佣的话，你什么时候开始工作？回答这个问题时。一定要注意！不要说我马上可以工作。那会让对方认为你非常迫切地需要这份工作。一个非常保险的回答可以是“I can start at the beginning of next month.”（我下月初可以开始上班。）Sixth One: What kind of work does the posi-tion involve? You can ask this to clarify exactly what kind of work you'll be doing.这个职位包括哪些工作？通过问这句话，你可以清楚地了解到你的工作内容。
