12招搞定英文投诉信由刀豆文库小编整理，希望给你工作、学习、生活带来方便，猜你可能喜欢“英文投诉信及例文”。
12招搞定英文投诉信
1.The complaint letter must be on good quality paper and printed using a good printer.Anything le will not be taken seriously.You must mail it in via the post office.Do not use email because then it will become indistinguishable from the hundreds of other letters received by the corporation.The bottom line is that you want your letter to stand out from all the others as a well written complaint by a serious well educated consumer and emails do not cut it.2.Put your complaint letter on a personalized 'letterhead' that looks profeional and that proclaims that you are 'with it' and a serious, educated consumer.This letterhead can be easily created by yourself with your word proceor.I recommend a border around the page and that the paragraphs be justified on both sides to give it a profeional appearance.And if you have a degree or some sort of designation include it on your letterhead.And do not put on your telephone number or email addre.You do not want to deal with these people on the telephonethe corporation knows it has a responsibility.You can raise this iue at a further stage but such pontification has no place in your first letter.It can be a distraction and makes the letter longerpositively and with a question.One ending that I always like to put in is the following: 'If I am in error on any of the facts I have noted above or, on any other aspect of the case I have outlined, please advise.' I like this ending because it put the onus on the corporation to respond comprehensively and directly to the iues you have raised.If they are simply stonewalling you that particular type of request can be awkward for them to answer.Moreover, if they flub their response you may be able to use that fact later when the matter is reviewed by a superior.On top of thatthe fact is that they have screwed up and it does not sound good.I suggest ending the letter in the following manner...'As I have indicated above I have dealt with your company for many years and have never had a problem and I fully understand that within a large corporation isolated mistakes and problems are inevitable.I hope that we can resolve this matter appropriately and I look forward to hearing from you in due course." And then...'Respectfully yours','respectfully'simply to see if you will go away.Why not? They have absolutely nothing to lose and everything to gain.You must realize this central fact.Expect some push back and read their response carefully.Develop a short but carefully worded response to their response and restrain your anger.If you see a flaw in their argument for denial of the remedy requested then seize upon it and attack that point in a reasonable and respectful manner.12.Cool down after you have drafted each letter and rewrite and edit your letter in an attempt to be as concise and clear as poible.Leave your letter for a day and think about it.It is amazing what idea that you might think of as you go about your day to day activitieswhen they are not forced.Come back the next day and edit your letter carefully again to make it as short as poible and tweak your argument and reasoning.Remember the key to good and effective writing is re-writing.And then, if poible, get a second opinion from a friend who will provide you with some constructive and honest criticism.It is amazing what a fresh set of eyes can see.And if you have trouble with your writing...consider having a friend help you.A well-written letter is crucial to your succe.If you follow the above tips and send in two or three letters that follow the advice I have outlined then your letter will spell trouble to the first responders...trouble in the sense that at some point if they do not want to give you the remedy you seek they shall have to take your complaint to a superior because either they know or strongly suspect that you will take the matter over their head.And if that letter is well-written, attractively packaged, concise and respectfully lays out a convincing argument for redre then chances are you will receive the remedy you seek.You will get the remedy you seek because that supervisor will see your complaint as potentially a problem for him and trouble-particularly if you go over his head.
