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Dear manager, this is a report about the condition of the first quarter.We totally received 1070 calls.In January, its 300.February, the number is 540.Fortunately, the number comes down and it’s 230.We have analyzed the reasons.And the accident that our computer system broke down led to the high complaint rate.We already improved order system introduced to prevent the occurrence of the similar situations.What’s more, we also improved our regulations in other aspects.Since we have lowered down the incorrect order delivered by 16%, our complaint rate became much le than the two former months.We also asked our employees make their work efficient.So the time taken to deliver was shorted by 56%.The product quality un satisfactory is also a large-scale factor for the complaints.As for this, we already improved the regulations on the production line.We believed that our factories can produce better products.That’s the general information about the first quarter.
